Refund policy
Grace Factor Apparel
Return and Refund Policy
Last updated: July 25, 2026
We want you to feel confident shopping with Grace Factor Apparel. Eligible items may be returned within 30 days of delivery when they meet the conditions outlined below.
Return Eligibility
To qualify for a return, you must contact us within 30 days of the date your order was delivered. The item must:
- Include proof of purchase or the original order number.
- Be in the same condition in which it was received.
- Be unworn, unused, unwashed, and free from stains, pet hair, smoke, deodorant, fragrance, or other odors.
- Include any original tags, packaging, or accessories that were included with the item, when applicable.
Items that do not meet these conditions may be declined and returned to the customer.
How to Start a Return
Before mailing an item back, email contact@gracefactor.com with your name, order number, the item you would like to return, and the reason for the return.
If your return is eligible, we will provide return instructions and the correct return address. Returns sent without first contacting us may not be accepted.
Please note: Our mailing address is not necessarily the address where returns should be sent. Always follow the return instructions provided by email.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed. Grace Factor Apparel is not responsible for return packages that are lost or damaged while being sent back to us.
Original shipping charges are nonrefundable unless the return is the result of a damaged, defective, or incorrect item.
Nonreturnable Items
The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:
- Sale, clearance, or final-sale merchandise
- Gift cards
- Customized or personalized products
- Private-event, family reunion, ministry, organization, or group-order products
- Limited-release or preorder products identified as final sale on the product or ordering page
- Items that have been worn, washed, altered, damaged after delivery, or exposed to odor or fragrance
Because some Grace Factor Apparel products are printed or produced after an order is placed, return eligibility for made-to-order items may be limited. Any product-specific return restrictions will be stated on the applicable product or event page.
Exchanges
We do not guarantee direct exchanges because product styles, sizes, and colors may sell out or be produced on demand.
For eligible merchandise, the fastest way to receive a different item is to complete an approved return and place a new order separately.
Customers are responsible for reviewing the product description and size chart before ordering. Selecting the wrong size does not qualify as a damaged or defective product.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, email contact@gracefactor.com promptly so we can review the issue.
Please include:
- Your name and order number
- A brief description of the issue
- Clear photographs of the item
- A photograph of the shipping label and packaging, when applicable
Please keep the item and its original packaging until we have reviewed the claim and provided instructions. If the claim is approved, we will arrange an appropriate replacement, refund, or other resolution at no additional product cost to you.
Minor variations in color, garment texture, design placement, print appearance, or screen display are not necessarily considered defects.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and it has not appeared in your account, please contact us at contact@gracefactor.com .
Refunds are issued only to the original payment method used for the purchase. We cannot issue a refund to a different card, bank account, or payment recipient.
Order Changes and Cancellations
Contact us as soon as possible if you need to request an order change or cancellation. We cannot guarantee that changes or cancellations can be completed after an order has entered production, fulfillment, or shipment.
Made-to-order, customized, personalized, limited-release, private-event, group-order, and preorder products cannot be changed or cancelled after production has begun or the applicable ordering period has closed.
Shipping and Delivery
This policy applies to returns and refunds. For processing times, shipping rates, tracking information, event pickup, delivery delays, and missing packages, please review our Shipping Policy .
Contact Us
Return or Refund Questions
Have a question about a return, damaged item, or refund? Please contact us and include your order number when applicable.
Grace Factor Apparel
Email: contact@gracefactor.com