Grace Factor Apparel

Shipping Policy

Last updated: July 25, 2026

Thank you for shopping with Grace Factor Apparel. Many of our products are created or printed after an order is placed. Please review the information below for processing, shipping, tracking, and delivery details.

Where We Ship

Grace Factor Apparel currently ships within the United States only.

Shipping availability may vary for P.O. boxes, APO/FPO addresses, U.S. territories, and certain products. Please contact us before ordering if you are unsure whether we can deliver to your address.

Standard Shipping Rates

Shipping promotions, private-event orders, group orders, and special collections may have different rates or delivery arrangements. Any applicable terms will be displayed on the product page or during checkout.

Processing Time

Most orders are processed within 2–5 business days, excluding weekends and holidays. Processing time is the time needed to prepare or produce your order before it ships.

During holidays, product launches, promotions, or periods of high order volume, processing may take longer. You will receive a shipping confirmation email when your order leaves the fulfillment facility.

Estimated Delivery Time

Standard shipping generally takes approximately 5–10 business days after processing is complete.

Delivery dates are estimates and are not guaranteed. Carrier delays may occur because of weather, service disruptions, holidays, or other circumstances outside our reasonable control.

Made-to-Order and Preorder Products

Some Grace Factor Apparel products are printed, embroidered, or otherwise produced after an order is placed. These products may require additional production time before shipping.

Preorder, limited-release, private-event, reunion, ministry, and group-order products may follow a separate production or distribution schedule. The applicable ordering deadline, estimated completion date, shipping method, pickup arrangement, or organizer distribution information will be provided on the product or event page.

When an order is designated for event pickup or organizer distribution, entering an address during checkout does not change the order into a shipped order.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking activity to update after the carrier receives your package.

Orders containing multiple products may arrive in separate packages. If this occurs, you may receive more than one tracking number.

Shipping Address and Order Changes

Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your address carefully before submitting your order.

Contact us as soon as possible if you need to request an address correction. We cannot guarantee that an address can be changed after an order has entered production, fulfillment, or shipment.

Grace Factor Apparel is not responsible for delivery failures or additional shipping costs caused by an incomplete or incorrect address provided by the customer.

Delayed, Missing, or Marked-Delivered Packages

If your tracking information shows that your package is still in transit beyond the estimated delivery window, please contact the shipping carrier for the most current information.

If your package is marked as delivered but cannot be located, please:

1. Confirm that the shipping address on your order is correct.
2. Check around your property, mailbox, parcel locker, front desk, or designated delivery area.
3. Ask household members or nearby neighbors whether they accepted the package.
4. Contact the shipping carrier using your tracking number.

If the package remains missing after completing these steps, contact us with your order number and tracking information. We will review the situation and assist with the carrier inquiry when possible.

Damaged Packages or Products

Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us promptly and include:

• Your name and order number
• A description of the issue
• Clear photographs of the item, packaging, and shipping label

Please keep the damaged item and its packaging until we have reviewed your claim and provided further instructions.

Returns and Exchanges

Shipping and delivery information is separate from return eligibility. Please review our Return and Refund Policy for information regarding returns, exchanges, damaged items, incorrect products, exclusions, and reporting deadlines.

Contact Us

Shipping Questions

Have a question about your order, shipping availability, or tracking? Please contact us and include your order number when applicable.

Grace Factor Apparel

Email: contact@gracefactor.com

Mailing Address:
PO Box 81415
Conyers, GA 30013